Use Collect device logs in MK.IO to generate a support package for a Beam device and share it with MediaKind support. When you trigger the collection, MK.IO gathers the logs from the device in the background and emails you a download link you can forward to support. "Collect device logs" and "generate support package" are synonymous terms.
If the device is managed directly rather than through MK.IO, generate the support package from the server UI instead. See Generate a Support Package.
Where to find it
- Go to Devices and select a device.
- Click
on the device. - Select Collect device logs.
Collect logs
- Open the device action menu and click Collect device logs.
- In the Describe the issue field, enter a description of the problem you are experiencing. This field is required.
- Click Collect logs.
MK.IO collects logs from the device in the background. Once complete, an email is sent to your account address with a download link that you can share with support. The download link will be valid for 30 days. A maximum of 5 support packages per device will be kept.