How to generate a support package

A support package includes files that allows support teams to recreate your system configurations for testing and troubleshooting.

To generate a report package, follow these steps:

  1. Login as a user with Can generate Support Package privileges. By default the admin and configuration groups have this.

  2. Display servers.

  3. In the Actions column, click . The following page is displayed:

  4. Click Generate to generate a new support package.

    The contents of the support package can be adjusted using the selection marks by the collectors. By default all collectors will run.

  5. Click Download to save a copy of the support packages. The Support Package Generator creates compressed tar files in the most widely-accepted (POSIX-PAX) format.

    A compliant utility, such as 7Zip (at least v21.07), WinRar or Linux tar must be used to open it, otherwise filename corruption may occur.

  6. Contact your MediaKind support to report the issue: support@mediakind.com

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